You have 5 days
from delivery.
The day your order is delivered counts as Day 1, and your window closes on Day 5 at the same time of day the order was delivered. Example: delivered 30 Aug at 5:00 PM, your window closes 3 Sep at 5:00 PM. Requests raised after that can't be processed automatically — message support and we'll review case by case.
delivered
window closes
The delivery date itself counts as Day 1, and the window shuts on Day 5 at your delivery time. The 30 Aug 5:00 PM delivery above is only an example — your own deadline is calculated from your actual delivery and shown on screen once you verify your order below. Damaged or wrong item? Raise it within 48 hours of delivery.
- Unworn and unwashed, original tags still attached
- Original packaging intact
- NFC chip undamaged and readable
- Combo sets returned complete — single pieces from a combo can't be returned on their own
- Anything worn, washed, altered, stained or carrying odour
- Items with tags removed or cut
- Accessories (shakers, towels)
- Clearance and final-sale items, marked as such on the product page at the time of purchase
- Items where the NFC chip has been cut out or tampered with
Free both ways
We'll exchange for a different size in the same product, subject to stock, or replace a damaged piece with the same item. One exchange per order. Exchange shipping is free both ways. If your size isn't in stock we'll offer a refund or store credit instead.
Back the way it came
Prepaid orders are refunded to the original payment method — nothing to fill in. COD orders are refunded by UPI or bank transfer, and we collect those details over a secure link after your return is approved, never on an open web form. Full refund policy is below.
48-hour claim
Raise the request within 48 hours of delivery and upload clear photos of the item and the packaging. We arrange free pickup and ship a replacement at no cost, or issue a full refund including shipping.
Reverse pickup
Where your pincode is serviceable we arrange reverse pickup. Exchanges are free both ways. On refunds, a return handling charge of ₹120–₹250 is deducted — this covers reverse pickup, the forward shipping already paid on your order, and the COD or gateway settlement charge, none of which come back to us. It is confirmed before your request is approved, and never charged when the item arrived damaged or wrong. Where a pincode isn't serviceable, self-ship and we'll reimburse ₹100 toward courier cost once the parcel reaches us — keep the tracking receipt. Orders can be cancelled within 2 hours of placing them, before packing begins; after that, use the returns process once the order arrives.
When money comes back, and when it doesn't
A refund applies when
- The item arrived damaged, wrong, or not as described — full refund including shipping, with no pickup fee deducted, or a free replacement, your choice
- You asked for a size exchange and that size is out of stock — full refund, no pickup fee
- You cancelled within 2 hours, before packing began — full refund
- The courier confirms the parcel was lost in transit — full refund
Not refunded
- Return handling charge of ₹120–₹250, deducted from your refund. This covers the reverse pickup, the forward shipping already paid to the courier on your original order, and the COD collection or payment gateway settlement charge — none of which are returned to us when an order is refunded. The exact figure depends on your pincode and payment method, and is confirmed to you before your request is approved
- Shipping charges paid by you at checkout, unless the item arrived damaged or wrong
- The discount portion of a prepaid order — adjusted proportionally on partial returns
- Combo sets returned incomplete
If a return fails quality check — worn, washed, tags cut, or a different item sent back — we photograph it and message you within 24 hours. We ship it back to you free once, or hold it for 15 days if you'd rather arrange collection. No refund is issued on an item that fails the check.
Disagree with a decision? Message us on WhatsApp with your order ID within 15 days and a senior team member will review it. Refund timelines above are our processing times; the final leg depends on your bank and is outside our control.
Order ID + registered phone number
Enter them in the form below. You'll get a WhatsApp confirmation with your request number and pickup details.
Support hours — Monday to Saturday, business hours
NFC COMPRESSION